1. No Return & No Refund Policy
We follow a strict No Return and No Refund policy for all orders.
Once the order is placed and delivered, it cannot be returned or refunded for reasons such as:
- Change of mind
- Wrong size or color chosen by the customer
- Product not liked
- Delay in delivery by courier service
2. Damaged Product Policy (Unboxing Video Required)
We replace the product only if the item received is damaged or defective.
To claim a replacement, you must provide a full unboxing video:
Unboxing Video Requirements
- The video must be continuous from the moment you open the package—no cuts, no pauses.
- The video should clearly show:
- The outer package
- Courier label
- Opening of the parcel
- The damaged product
- The video must be submitted within 24 hours of delivery.
Without a proper unboxing video, we cannot accept any damage claims.
3. Replacement Process for Damaged Products
If your product is damaged:
- Record the unboxing video as mentioned above.
- Contact us on kayalslifestyleboutique@gmail.com within 24 hours.
- Share:
- Unboxing video
- Order number
- Delivery details
- After verification, we will send a replacement of the same product.
- No refund will be issued.
- Replacement is subject to product availability.
4. Wrong Item Received
If you receive a wrong product, follow the same unboxing video rule and contact us within 24 hours. We will arrange a replacement.
5. Cancellation Policy
Orders once placed cannot be cancelled after they are processed or shipped.
6. Contact Details
For any damage-related replacement requests, contact us at:
Email:kayalslifestyleboutique@gmail.com